Feedback form

Where requested or required, a staff member will respond to your feedback either in person or by phone, email or letter within 30 days.

Happy with your care? Please tell us what we did well.

Do you have any suggestions for improving what we do?

Unhappy with your care? Please tell us your concerns.

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If you would like a response to your feedback, please provide an email or phone number.

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If you would like a response to your feedback, please provide an email or phone number.

Please tick for YES response:

Would you like us to call you, so that you can provide more information?

Do you access NDIS services through BCHS?

Do you require any aid/support or an interpreter?

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The Victorian Complaints Commissioner can support you if you have a complaint which you do not feel has been resolved by LCWL:

Victorian Health Complaints Commissioner

1300 582 113

Level 26, 570 Bourke Street, Melbourne Victoria 3000

If you need an interpreter, call the Vic HCC via TIS National on 131 450.

If you are deaf, hard of hearing or speech impaired, contact the Vic HCC via the National Relay Service

Where requested or required, a LCWL staff member will respond to your feedback either in person or by phone, email, or letter within 30 days.